Shipping/Returns

Shipping

We ship worldwide from Queensland, Australia. Due to Covid, shipping times are longer than usual. We appreciate your patience! 

Australia 
3-5 business days standard courier
5-7 business days rural courier

New Zealand
10+ business days standard courier

Asia
10+ business days standard courier

Europe
10+ business days standard courier

North America
10+ business days standard courier

Rest of the World
14+ business days standard courier

Current suspended countries (due to increasing number of cancelled flights):

Bonaire, Sint Eustatius and Saba Cayman Islands Central African Republic Dominica French Guiana French Polynesia Guadeloupe Honduras Lao, People’s Dem. Rep. Libya Martinique Mauritius Myanmar New Caledonia Nicaragua Réunion Suriname Turkmenistan Trinidad and Tobago Yemen Under UN embargo: Syria Iran Cuba Korea, The D.P.R of (North K.) Sudan

Calligraphy - CURRENTLY UNAVAILABLE
All personalised items are completed off site therefore it could take any time between 1 day to 1 week for completion depending on the cue. Please take this into consideration when placing your order.

These are estimated time frames only. Once your products are picked up from our warehouse we are not longer in control. Thank you for understanding.

Please note:

  • All orders are processed within 1-2 business days
  • If your order consists of personalised calligraphy please allow up to an extra 2-3 days to complete your order
  • Orders cannot be shipped to PO Boxes
  • Shipping date is calculated from the day your item/s are shipped, not the date the order is placed 
  • Shipping time varies depending on the courier company
  • Business days do not include weekends and public holidays 

Returns
We are unable to accept returns for facial rollers due to hygiene reasons. Coasters are refundable in its original packaging within 30 days of purchase. Return postage is at the buyer's cost.

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